Design Thinking Workshop
Design Thinking Workshop with "Inno Space" - our innovation partner at Mannheim University of Applied SciencesComplex problem solving, passionate studying and "learning by doing": Daniel Gerlach and Thomas Erkert from HITA e.V., together with Professor Kirstin Kohler and inno.space employee Clara Dieing, present a design thinking course at Mannheim UAS. Inno.space, the Design Factory Mannheim, is the place to go for students who want to work out creative solutions to challenging tasks in addition to frontal instruction during their studies. "Co-creation", interdisciplinary cooperation as well as intercultural competence in the predominantly industrial cooperation count. Teamwork, prototyping and digital manufacturing in an inspiring and open atmosphere form the motivating conditions for solving complex real-world problems. In inno.space, methods of prototyping for services, software and smart products are prepared and offered in such a way that they support virtual, collaborative work in creative processes. Based on a so-called "Design Challenge", teaching units for the acquisition of methodological competence and the corresponding manufacturing techniques are combined with work on concrete prototypes. This approach follows the Design Thinking method, which was developed at Stanford University about 20 years ago. The requirements of relevant users are taken into account throughout the entire process. This is done not only with the help of market research, but also through early and repeated testing of the innovation by target group representatives. The Design Thinking process normally runs through 6 phases, which are shown in the following figure with the methods established for the respective process step.
Design thinking process, phases and methodsThe first phase of the Desing Thinking process is about understanding the problem and the associated "Design Challenge". The "Design Challenge" is formulated in such a way that, if possible, it does not yet contain a solution or constraint. This is what happened in mid-March 2023: Thomas Erkert and Daniel Gerlach "beam" the students to a hospital in Africa. With many pictures and descriptions of experiences, the HITA experts tried to show the course of a typical hospital stay for a user in rural areas of Ghana by means of a "patient journey". This immersion in the actual situation is extremely important in order to understand the situation on the ground. This context of use forms the basis for requirements that "our" product/service should fulfill in a later project phase.
Patient JourneyAfter this insight into the Ghanaian healthcare system - structured according to the process steps of the Patient Journey - the focus of the workshop turns to the Design Challenge: "How can an administration tool / interactive system improve, support and ensure the management, maintenance and sustainable operation of hospital beds in micro, small and medium-sized hospitals in rural Ghana?"
- The WHY: Why is the problem a problem?
- The WHO: Who is/are the user group(s)?
- The WHAT: What is the need that is to be met?
- The WOMIT: What is used to achieve this? What resources are available?